Refund policy

Return & Refund Policy

At Bold by Grace Creations, we want you to love your purchase. Because we offer both custom-made products created in-house and boutique apparel, our return policies vary depending on the item purchased.


Bold by Grace Creations (Custom Apparel & Personalized Products)

Every item in our Creations collection is made specifically for you. This includes custom apparel, Live Build purchases, personalized products, laser engraved items, DTF prints, and other made-to-order merchandise.

Because each item is custom made, all sales are final.

We do not accept returns or exchanges on:

  • Custom apparel
  • Personalized items
  • Live Build purchases
  • Made-to-order products
  • Laser engraved products
  • DTF transfers or printed products

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of the delivery date.

Please include:

  • Your order number.
  • Photos of the damaged or incorrect item.
  • Photos of the shipping packaging (if applicable).

All items must be unworn, unused, and returned in their original packaging with all original tags attached in order for us to replace or correct your order.

Return shipping costs are the responsibility of the customer unless otherwise determined by Bold by Grace Creations based on the circumstances of the claim.

If the damage occurred during shipping, the customer is responsible for filing a claim directly with the shipping carrier. We are happy to provide any documentation needed to assist with your claim.

If the error was made by Bold by Grace Creations, we will replace or correct your order at no additional cost, provided the above conditions have been met.

Order Cancellations

Orders may only be canceled before production begins. Once production has started or your order has shipped, it cannot be canceled.


Boutique Collection

Return Eligibility

Returns are accepted when all of the following conditions are met:

  • A return request must be initiated within 7 days of the delivery date, and the item must be shipped back to us within 7 days of the return request.
  • If your order ships in multiple packages, the 7-day return window begins once the final package has been delivered.
  • Items must be unworn, unwashed, and in their original condition.
  • Original tags must remain attached.
  • Items must be returned in their original clear garment packaging with the SKU label intact.

Items returned without meeting the above requirements may be subject to a 20% restocking fee or the return may be denied.

How to Request a Return

To initiate a return, please contact us within the required return window and include:

  • Your order number.
  • The reason for the return.
  • Clear photos of the item.
  • Photos showing the original tags attached.
  • Any additional photos that may help us process your request.

Once your return request has been approved, we will provide you with return instructions.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Beauty products
  • Bodysuits
  • Face masks
  • Intimates & lingerie
  • Jewelry
  • Swimwear
  • Open-pack wholesale orders

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or the incorrect item was sent.

Original shipping charges are non-refundable.

Refund Processing

Once the returned item has been received and inspected, refunds are generally processed within 5–7 business days.

Approved refunds will be issued to the original form of payment.

Exchanges

We do not offer exchanges on boutique items.


Questions?

If you have any questions regarding your order or this Return & Refund Policy, please contact us before returning any items. We appreciate your support and thank you for shopping with Bold by Grace Creations.